Frequently Asked Questions

01.    Q: How can I order

A: You can order easily using our online platform - http://shop.rangs.com.bd/ . When you find a product you require, you can add it “To Cart” below the Product, login and go through the ordering process. After the order is ready, you will receive order summary to your email/ SMS. Order summary will also be stored to your account.


02.    Q: Why should I buy online?

A: Speeding up the process in any situation, like – present COVID-19. By ordering online you will get the best price faster, depends on your choice and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

03.    Q: What information should I input when ordering?

A: Our online ordering system will only ask for all the important information, like – Valid Email Address, Preferred Password for Sign-up/ Register/ Login; Full Name, Phone Number, Present Address, Shipping Address, Preferable Payment Option and Product Receive Option, please submit these required information accordingly. This will make sure the shipment is not delayed because of the lack of your information.


04.    Q: What payment methods can I use?

A: For everyone’s conveniences, there are various easy and major payment methods are available in Sony-Rangs Digital Store. But due to countrywide Quarantine period (28th March to 04th April 2020) limitations, currently only COD (Cash On Delivery) payment method is now available for online shopping checkout process from your nearest Sony-Rangs Outlet after verification & full satisfaction for your ordered items. You can use Pay Order/ Debit Card/ Visa Card/ all the major Credit Cards with prenotification to our contact persons.

You are required to visit your nearest Sony-Rangs Outlet as per our email/ direct call/ further direction (s) send to you to verify your item within 03 working days after countrywide Quarantine situation is over.


05.    Q: What is special price Offer and its validation?

A: Current Offer pricing is valid for the time being from 28th March to 04th April 2020 or as per organization (Rangs Electronics Ltd.) policy until countrywide Quarantine situation is over. You have to produce Order Detail/ Number/ Email from Sony-Rangs Digital store.

 

06.    Q: When is the Delivery schedule?

A: Your ordered item (s) will initiate on delivery process instantly once payment receive in that your nearest Sony-Rangs Outlets after countrywide Quarantine is over. For small, handy, easy carry items, you may instantly take or can drop for delivery by us max in 07 days and bulk quantities/ large/ sensitive items, can be arranged for Delivery/  Installation/ Placement by ourselves at your preferred location, depends on condition/ situation/ any further observation (s).

07.    Q: What would be next step (s), after Order confirmation?

A: Our next Step will be executed once you visit our nearest showroom, verify your product & settle the payments.

 

08.    Q: What would be next step (s), after Order confirmation?

A:  If you do not visit within next 03 opening days after countywide Quarantine situation over, your Order will be deemed as invalid & there will be no obligation for Sony-Rangs to deliver the item (s) at that special price, you have to pay regular price to get the items after defined period. In case your failed to visit within 03 days after countrywide Quarantine situation over, you may notify by us for your cancelation of the order (s).


09.    Q: Is VAT charged or additional VAT required?

A: VAT is inclusive our Offer Price in the Sony-Rangs Digital Store, then VAT is not charged. Online checkout system will automatically calculate your payment inclusive VAT when you order products.


10.    Q: Can I use Pro-forma invoice/ Work Order/ Purchase Order?

A: No, you cannot use pro-forma invoice/ work order/ purchase order, it’s only for corporate/ institutional sales option. For Pro-forma invoice/ Work Order/ Purchase Order, please contact with the Hotline Numbers +88 01713366064/ 01712669655/ 01796124224 or marketing@rangs.com.bd, if it fit with your requirement (s).


11.    Q: What should I do if the Order is not accepted?

A: Please try again in a little while. If the Order is still not accepted, please check your net connection, browser, account status. If everything is as it should, but you still can't make it, please notify us about the problem by contacting at Hotline Numbers +88 01713366064/ 01712669655/ 01796124224 or marketing@rangs.com.bd. We can manage the order manually.


12.    Q: How can I change delivery address?

A: Sign-In to your account and go to “Shipping Address”. On my account you can change all your contact information.


13.    Q: What are the delivery charges?

A: Delivery charges are dependent on the shipment requirements. If your order to collect by yourself from your nearest Sony-Rangs Outlets and if we confirmed you there will be no delivery charger for any mentioned product, there will be no charge; If we need to arrange due to special requirements (with your confirmation) extra fee will be added to the shipment charges.

 

14.    Q: How can I get offer of bulk amounts?

A: When you are logged in and you add products to shopping cart, you have the ability to send offer request to us using the shopping cart. You just need to add the products and quantities you are interested in and click “Contact Us” - http://shop.rangs.com.bd/ContactUs.aspx. We will send you an offer. Please note that this feature should only be used for bulk quantity price requests.

15.    Q: What are the details of T&C (Terms & Conditions)?

A: You can see the terms and conditions here, on this webpage –

 shop.rangs.com.bd/terms_condition.aspx

16.    Q: Do Sony-Rangs have any trusted Website?

A: Yes, Sony-Rangs have their own trusted and classified Website as – www.rangs.com.bd

 

17.    Q: Do Sony-Rangs have any verified FaceBook Page?

A: Yes, Sony-Rangs have their own verified and 5 Star ranked FaceBook Page as –

www.facebook.com/sonyrangsbd


18.    Q: How can I trace my Order?

A: You will have easy access to trace your order any time you want. Please call to the Hotline Numbers +88 01713366064/ 01712669655/ 01796124224.


19.    Q: Can I cancel my order?

: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact at Hotline Numbers +88 01713366064/ 01712669655/ 01796124224 or marketing@rangs.com.bd.


20.    Q: Do I have to order online?

A: You can also send your order by calling at Hotline Numbers +88 01713366064/ 01712669655/ 01796124224 or emailing to marketing@rangs.com.bd. Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime. Also, if you want to make same order later, you can use as reorder.


21.    Q: Do you have the product in stock?

A: All the products which are shown on our site are usually available. Due to delivery schedule and offline sales, if creates any stock shortage, we will call for your inconvenient with closest alternative products and quantities, rather order cancelation scope will be opened for you.
 

22.    Q: Can I return a product?

A: If you want to return a product, please check your return policy in Terms & Condition -
shop.rangs.com.bd/terms_condition.aspx

 

23.    Q: How to contact customer service?

A: If you have question regarding our online store (ordering, account questions, technical questions), please contact at our Hotline Numbers +88 01713366064/ 01712669655/ 01796124224 or marketing@rangs.com.bd. Hotline Numbers will be preferable considering instant information, conversation, clearing concept, confirmation and queries, where email could be delayed answering a while.

 

24.    Q: How do create an account?

A: Go to this page shop.rangs.com.bd and click “Register”, then just fill in all the needed information and click “create”.  After submitting the form, your account will be confirmed and you will be notified.


25.    Q: How can I retrieve my password?

A: You can retrieve your password by clicking “Forgot password”. Instruction on password retrieval will be send to your email.


26.    Q: How do I change my personal details or email address?

A: You can easily change all your information on your account.  Go to login page (http://shop.rangs.com.bd) and log in, then click “my account” and “edit”.


27.    Q: This website is Secured to use?

A: Our web store is secured. This means the information you input is encrypted, and it will not be available for third parties.

 

28.    Q: Can I track my order?

A: Yes, we will send you the tracking code of the shipment when the parcel has been sent.

 

You can also easily make orders afterwards by clicking the “Wishlist” button on any of your closable orders. After clicking the “Wishlist” button, you can order it/ these product (s) later by login go through the ordering process. 

 

29.    Q: Are these items genuine and under Warranty policy?

A: Yes, all Sony-Rangs items, mentioned in this Sony-Rangs Digital Store are 100% genuine, reliable, dependable, trustworthy and have individual Warranty Period as per company policy. For Warranty details, please call at our Hotline Numbers +88 01713366064/ 01712669655/ 01796124224 or marketing@rangs.com.bd

 

30.    Q: Have I receive any confirmation against my Order submission?

A:  After the order is ready, you will receive order summary to your email/ SMS. Order summary will also be stored to your account.

 

31.    Q: Can check my Purchase history?

A: Yes, by login your account, you can easily check your updated Purchase history at a glance.

 

32.    Q: Can I reorder my order?

A: You can make a re-order anytime based on your previous order (s) record of purchase history by only couple of clicks. This will save time and effort as you don’t need to go through all the documents, comparison and rethink by clicking the “Reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities of the products. 

 

33.    Q: How can I contact for after sales Service?

A: Please call to the Service Hotline Numbers: +88 01711 790 079 (Television) / +88 01971 688 473 (Refrigerator, Freezer & AC) for your easy contact. 

 

View Products